How will you send my order?
Orders under £60 are sent by Royal Mail Recorded Delivery. Orders over £60, or where next day postage has been paid, are sent by Royal Mail Special Delivery. See the ‘Delivery & Returns Policy’ page for more information.
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When will I get my order?
Orders under £60 should arrive within 3 working days of dispatch. Orders over £60, or where next day postage has been paid for, will arrive before 1pm the day after dispatch. See the ‘Delivery & Returns Policy’ page for more information.
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Is the parcel insured?
Yes, all parcels are fully insured by ourselves or Royal Mail.
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Will I need to sign for my order?
Yes, someone will need to be at the delivery address to sign for the parcel.
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What if no-one is in to sign for my order?
If no-one is there to sign for the parcel, then Royal Mail will leave a card giving you instructions on how to rearrange delivery or where to collect the parcel from. We are unable to rearrange delivery for you unless the parcel has been returned to sender.
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Can you send my order to a different address?
Generally yes, but we do reserve the right to send a letter to the cardholder at the billing address to confirm order details before dispatching anything to the alternative address. This is done for security reasons and to help combat internet and credit card fraud. See the ‘Delivery & Returns Policy’ and the ‘Terms & Conditions’ pages for more information.
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Do you ship to BFPOs?
Yes we do.
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