How do I know my order has been successful?
When you complete your order, online you will receive an email confirming the details of your order.
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How can I track my order?
When your order is dispatched, you will be sent an email informing you of this and the Royal Mail parcel reference number. This reference can be used to track your parcel on Royal Mail’s website by entering it into their ‘track and trace’ feature.
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I haven’t received my order, what should I do?
If you have not received your order within 5 working days after dispatch for Royal Mail Recorded Delivery items or by 1pm the day after dispatch for Royal Mail Special Delivery, then you can track your parcel using the ‘track and trace’ feature on the Royal Mail website, as outlined above. If this does not give you any information on the whereabouts of your parcel then contact us on 01384 78431.
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