Are your watches new?
Yes, all of our watches are brand new and direct from the manufacturer.
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Are your watches genuine?
Yes. We are authorised dealers for every brand we stock and all of our watches are supplied directly from the manufacturers.
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Will the watch come in a box and with all the instruction booklets?
Yes, all of our watches come supplied in the manufacturer’s own packaging and have all the relevant instruction booklets and guarantee certificates. Your watch will come just as if you had purchased it from one of our shops.
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Do you get a guarantee with the watch?
Yes, all of our watches come with the full manufacturer’s guarantee which is stamped by us to validate it. The length of the guarantee will be from one to five years depending upon the manufacturer. We recommend that you read the guarantee so that you are familiar with what it does and does not cover.
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Why are your prices so low?
Because we are an internet retailer we do not have the same overheads as shops and so are able to pass on these savings to you. We are also an established chain of jewellers and members of The Company Of Master Jewellers, helping us to buy at preferential rates from the manufacturers.
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I don’t see the watch I want on your website, can you get it for me?
Probably. If you cannot see the watch you are looking for on our website and it is one of the brands we stock, then please call us on 01384 78431 and we will do our best to get that watch for you.
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Can you adjust the watch bracelet for me?
Yes and it won’t cost you a penny. If you know the length that you would like the bracelet adjusting to, simply let us know and we will do it for you prior to dispatch. You can inform us in the ‘notes’ section when placing your order or when you place your order over the phone. Please note that during busy periods this may slightly delay the delivery time of your watch.
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